Upload Data error case
During the process of uploading handwriting data from the pen, errors can occur. These situations may occur for several reasons.
Collision during the process of bringing handwriting data to the cloud
Error during the process of uploading handwriting data to the NDP (Neo Data Platform) server
In such cases, the issue is usually temporary, and waiting for a short period of time or disconnecting and reconnecting the device should allow for successful uploading.
*If none of the above apply
If you encounter the above error, you won't be able to upload data properly.
Please check again if your case matches any of the mentioned scenarios.
If the error persists, please contact Neolab Convergence customer support team via email at support@neolab.net.
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