Data Upload for Device (Smartpen)
The handwriting data is automatically uploaded as soon as the device (smartpen) is connected. You can check the handwriting data on both NeoStudio (mobile, web) immediately after the upload.
*However, in exceptional cases like RECO, uploading is done by clicking the [Upload Data] button manually. Please note this and make sure to upload the data.
1. Loading
As soon as the device is connected, if there is any handwriting data, it starts loading to upload the data.
Once the loading is completed, it moves on to the upload stage.
2. Uploading
After loading is complete, the upload process will begin.
You cannot disconnect the device during the upload process.
3. Upload Complete
Once the upload is completed successfully, a completion icon like the one shown above will appear.
You can also check the upload status at the top of the screen. Uploaded handwriting data can be viewed in Neostudio.
Errors that may occur during data upload.
If the data does not upload successfully even after following the above steps, please refer to the following error cases.
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